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Setup Interactive Voice Response on CallRoot

Setup Interactive Voice Response on CallRoot

May 15, 2018 By Gaurav Sharma

With CallRoot you can setup IVR (Interactive Voice Response) on your CallRoot Campaign and create and interactive menu for your leads. You can also direct the calls to different destination numbers, according to the option the caller choose, using IVR.
Setting up an IVR is simple and can be setup in few minutes. Here are the steps to setup an IVR menu for all the incoming calls:

  • An IVR can be created while creating a campaign or you can edit a campaign to setup an IVR in it.
  • While creating a campaign or editing, choose the “Setup An IVR” option under “Forward Calls To” to get started quickly.Setup IVR on CallRoot - Call Tracking System
  • After selecting IVR, you can set different destination numbers corresponding to a key press.Setup Different Destination Number using IVR -  CallRoot Call Tracking System
  • Add upto twelve different options corresponding to each unique key present in a dialer, by click on Add More Options. Add multiple destination number using IVR - CallRoot Call Tracking System
  • You  can always edit your campaign to enable/disable IVR.

Using IVR (Interactive  Voice Response) feature you can setup multiple destination number for your CallRoot Call Tracking Campaign.

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